Job Details

**Claims Service Representative I**

**Location:** San Diego, CA, US, 92108 Denver, CO, US, 80123 Sacramento, CA, US, 95652 Fort Collins, CO, US, 80526 Long Beach, CA, US, 90806 San Bernardino, CA, US, 92410 Phoenix, AZ, US, 85001 Colorado Springs, CO, US, 80901Los Angeles, CA, US, 90001 Riverside, CA, US, 92501 Tucson, AZ, US, 85641 Orange County, CA, US, 92859 **Were proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home, work fromthe office or a hybrid of time spent at both. You may live and work in any state where Wawanesa currently operates in the U.S.**

The Wawanesa Mutual Insurance Company, founded in 1896, is Canadas largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for **dedicated**, **driven**, and **enthusiastic** individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**

Join the team that is dedicated to offering award winning Member service, recognized by JD Power for having the highest customer satisfaction score for the second year in a row. Get paid to learn how the claims process works and the secrets to delivering world class claim service to our Members in their time of need after theyve experienced an accident. Wawanesa will give you room to tap into your abilities, develop new skills, and promote into other competitive roles within the company. If you have been searching for your forever career, Wawanesa is the place for you!

Compensation: Varies by state and depends on experience

*Colorado Compensation:

The pay range for this position is $20.71 -$31.06 per hour, depending on experience.

This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.

Schedule: Your training and regular schedule may be a split shift schedule:

Monday through Friday, Must be available to work 10:30am - 7:00pm Pacific Time, 1 day off during business week

Saturday, 8:00 a.m. to 4:30 p.m. Pacific Time

Sundays off

Job Responsibilities

Provide exceptional customer service

Within a limited scope, interpret policy wordings, determine policy coverage and ensure appropriate reserving

Within a limited scope, evaluate losses to determine liability

Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses

Coordinate services with vendors and service providers

Within a limited scope, Adjust claims from inception to completion in a proactive manner

Maintain accurate records based on company standards and policies within the claims system

Perform other duties as assigned

**Qualifications**

Exceptional customer service skills demonstrating empathy and concern for customer satisfaction

Good communication skills, both written and oral

Good investigative and analytical skills

Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment

Detail oriented with a critical degree of accuracy regarding data entry

Good negotiation skills

College/University degree is preferred

Position requires the ability to lift up to 5 lbs on a daily basis

Position requires low mobility throughout the branch buildings to meet internal customer demands

Benefits and Other Total Rewards Components Include:

Medical, Dental and Vision

Flexible spending accounts (FSA)

Voluntary benefit plans accident, hospital indemnity and critical illness

Supplemental short and long-term disability benefits

Life insurance

Enhanced 401K plan

Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)

You will be eligible for Wawanesas annual bonus plan, entitled Goal Achievement Plan (GAP), that rewards employees for driving Wawanesas success.

Tuition Assistance and much more

If you have questions about compensation and benefits, please contact our Human Resources department at 858-###-#### or email ...@wawanesa.com.

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individuals protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. Reasonable accommodations are also provided for other protected reasons such as religious creed. You may request reasonable accommodations by calling the Human Resources department at 858-###-#### or emailing Human Resources at ...@wawanesa.com.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

All Wawanesa job applicants are subject to Wawanesa's .